Warranty Policy

Warranties Policy
Effective Date: March 2025

1. Warranty Coverage
At Silvae X, we stand by the quality of our products and offer a warranty against manufacturing defects. This warranty applies to all Silvae X clippers and accessories purchased from our official website or authorized retailers.

  • Warranty Period: [12 months] from the date of purchase.

  • Coverage Includes:

    • Manufacturing defects in materials or workmanship

    • Faulty motors, batteries, or electrical components

    • Non-functional blades due to factory defects

  • Exclusions: This warranty does not cover:

    • Normal wear and tear (e.g., dull blades, worn-out batteries)

    • Accidental damage, misuse, or neglect

    • Unauthorized repairs or modifications

    • Damage caused by improper maintenance, water exposure, or power surges

2. Warranty Claims Process
If you believe your product has a defect covered under warranty, follow these steps:

  1. Contact our support team at info@silvaex.com  with your order details and a description of the issue.

  2. Provide proof of purchase (receipt or order confirmation) and clear photos/videos of the defect.

  3. Our team will assess the claim and provide further instructions.

  4. If approved, you may be required to return the defective product for inspection or replacement.

3. Resolution Options

  • If a defect is confirmed, we will repair or replace the product at no cost.

  • If a replacement is not available, we may offer a refund or store credit at our discretion.

  • Customers are responsible for shipping costs unless the claim is approved under warranty.

4. Limitations of Liability

  • Silvae X is not responsible for indirect, incidental, or consequential damages resulting from product use.

  • Our liability is limited to the original purchase price of the product.

  • This warranty is valid only for the original purchaser and is non-transferable.

5. Consumer Rights
This warranty is provided in addition to any rights you may have under the Australian Consumer Law (ACL). Under the ACL, consumers are entitled to a repair, replacement, or refund for goods that are faulty or do not perform as described. This warranty does not exclude or limit those rights.

6. Contact Us
For warranty claims or inquiries, please contact:

Silvae X
Email: info@silvaex.com
Website: https://www.silvaex.com

Thank you for choosing Silvae X. We are committed to providing quality products and excellent customer support.